Returns & Exchanges
At Napa Home & Garden, we want you to be completely satisfied with your purchase of our curated home accents and garden decor. If an item does not meet your expectations, you may return it within 30 days of delivery for a refund or exchange, provided it is in its original condition.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the specific items you wish to return.
Prepare the Package
Carefully repackage the items in their original shipping materials to ensure they are protected during transit, as home decor items are often fragile.
Attach Shipping Label
Affix the provided prepaid return shipping label to the outside of the box, ensuring any previous shipping labels are fully covered or removed.
Drop Off and Refund
Deliver the package to your nearest authorized carrier location; once we receive and inspect the item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing