Frequently Asked Questions
Everything you need to know about our curated home and garden collections.
How long will it take to receive my order?
Standard orders typically process within 2-3 business days. Shipping times vary by location but generally take 5-7 business days via ground carriers.
What is your return policy for home decor items?
We accept returns on most items within 30 days of delivery, provided they are in original packaging and unused condition. Please note that return shipping fees may apply.
Do you ship fragile items like ceramics and glassware safely?
Yes, we use industry-leading packaging standards including double-boxing and reinforced padding to ensure your delicate home accents arrive in perfect condition.
Are your garden planters weather-resistant?
Most of our garden collection is designed for outdoor use; however, we recommend moving specific materials indoors during extreme freezing temperatures to prevent cracking.
Can I change or cancel my order after it has been placed?
Orders enter our fulfillment process quickly. You may request a change within 1 hour of placement by contacting our customer service team, but we cannot guarantee changes once shipping has begun.
Do you offer trade discounts for interior designers?
Yes, we offer a dedicated trade program for industry professionals. Please submit your business credentials through our 'Trade Program' page to apply for exclusive pricing.